Cosmium AI, an intellectual property of Zygnos Technologies Private Limited, India, values your privacy and is committed to protecting your personal data. Thousands of businesses trust us to safeguard their information, and we take that responsibility seriously.
Welcome to the website ("Site") of Cosmium AI ("Cosmium", "we," "us," or "our"). The Site provides details about Cosmium AI’s Voice of Customer (VoC) insights and business automation services powered by advanced artificial intelligence and machine learning algorithms (the “Service”).
This Privacy Policy outlines how we collect, use, and share your personal data ("Personal Data") when you interact with our Site. It also explains your choices regarding our data practices. Please read this Privacy Policy carefully before using the Site or submitting any personal information. By accessing the Site, you agree to the terms and practices described in this Privacy Policy. If you do not agree, please do not use or access the Site.
1. Personal Data We Collect
We collect information that either alone or in combination with other data can be used to identify you ("Personal Data"). This includes:
Personal Data You Provide:
We collect Personal Data when you interact with or submit information to us through the Site. The type of Personal Data collected will depend on what you choose to share with us but typically includes identifiers such as your name, business name, and email address.
Personal Data Collected Automatically:
When you visit and use the Site, we may automatically collect information about your visit and how you interact with our Site. Examples of this information include:
- Log Data: Information your browser automatically sends whenever you visit the Site, such as your Internet Protocol (IP) address, browser type and settings, the date and time of your request, and how you interacted with the Site.
- Cookies: Please refer to the “Cookies” section below for more details on how we use cookies.
- Device Information: This includes the device name, operating system, and browser you are using. The information collected may depend on your device settings.
- Usage Information: We collect information on how you use our Site, such as the content you view, the features you interact with, the actions you take, and the time, frequency, and duration of your activities.
Cookies:
We use cookies to help operate and manage our Site, track usage, and improve your experience. Cookies are small pieces of data sent to your browser by the websites you visit. Cookies may be stored on your device for varying durations. Some cookies are session-based and expire when you close your browser, while others are persistent and remain on your device until their set expiration. For more information about cookies, please refer to All About Cookies.
Online Tracking and "Do Not Track" Signals
We, along with our third-party service providers, may use cookies or other tracking technologies to gather information about your browsing activities over time and across various websites following your use of the Site. This information may be used to send you targeted advertisements.
Our Site currently does not respond to “Do Not Track” (DNT) signals, and it operates as described in this Privacy Policy regardless of whether a DNT signal is received. Should we implement the ability to respond to DNT signals in the future, we will update this Privacy Policy accordingly to reflect those changes.
Your Choices
Most web browsers provide a “help” section on the toolbar that explains how to receive notifications when you are receiving a new cookie and how to disable cookies. Please refer to the links below for guidance on adjusting your web browser settings for some of the most commonly used browsers:
It is your choice whether to accept cookies. Most browsers allow you to configure settings to prevent websites from placing cookies on your computer or mobile device. You have the right to manage your cookie preferences, and we have provided information below on how to exercise this choice. However, if you choose to disable cookies, please note that you may not be able to use the full functionality of the Site, and some essential cookies may still be required for the Site to function properly.
To opt out of advertising and targeting cookies, you can visit the following resources:
- Your Online Choices
- Network Advertising Initiative
- Digital Advertising Alliance’s Consumer Choice
For more information on managing and deleting cookies, as well as understanding what cookies have been set on your device, please visit:
2. How We Use Personal Data
We may use the Personal Data we collect for the following purposes:
- To provide and facilitate your use of the Site and the Service.
- To respond to your inquiries, comments, feedback, or questions.
- To send administrative information, such as updates about the Site, the Service, or changes to our terms, conditions, and policies.
- To administer promotions, contests, surveys, or other Site or Service features,
- To analyze how you interact with our Site and improve your experience.
- To maintain and enhance the content and functionality of the Site and the Service.
- To develop new products and services.
- To prevent fraud, criminal activity, or misuse of our Site and Service, and to ensure the security of our IT systems, networks, and architecture.
- To comply with legal obligations, regulatory requirements, and legal processes, and to protect the rights, privacy, safety, or property of Cosmium AI, its affiliates, users, or third parties.
Aggregated Information:
We may aggregate and/or anonymize Personal Data to analyze the effectiveness of the Site or the Service, improve and add features, and for other similar purposes. Aggregated data may also be shared with potential business partners to provide general statistics on user behavior and site interactions. We may collect this aggregated information through cookies or other means outlined in this Privacy Policy.
Marketing:
We may use your Personal Data to inform you about products or services we think may be of interest to you. For example, if you provide your email address or phone number, we may use it to send you special offers or updates about our services. You can opt out of receiving marketing emails by following the instructions included in each promotional message.
If you wish to stop receiving marketing communications at any time, you can contact us to request removal from our marketing lists. Even if you unsubscribe from our marketing communications, we may continue to send you important administrative messages regarding your account or to respond to specific requests.
3. Sharing and Disclosure of Personal Data
Vendors and Service Providers:
To support our business operations and perform essential services, we may share Personal Data with trusted vendors and service providers. These third parties may include providers of hosting and cloud services, event management services, email communication and marketing platforms, payment processors, customer relationship management (CRM) systems, customer support services, shipping providers, and web analytics services (for details on third-party cookies, see the "Cookies" section above). These service providers process Personal Data strictly according to our instructions and use it solely for the purposes of fulfilling their duties to us.
Business Transfers:
In the event of a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, or sale of all or part of our assets, your Personal Data may be shared during the due diligence process with relevant counterparties and others assisting in the transaction. Personal Data may also be transferred as part of the completed transaction to a successor or affiliate along with other business assets.
Legal Requirements:
We may disclose Personal Data if required by law or if we believe in good faith that such action is necessary to:
- Comply with legal obligations, including meeting national security or law enforcement requirements.
- Protect and defend our rights, property, or interests.
- Prevent fraud or malicious activity.
- Address urgent circumstances to protect the safety of users of the Site, the Service, or the public.
- Defend against legal liability.
Affiliates:
We may share Personal Data with our affiliates, which are entities that are owned or controlled by, or under common ownership with, Cosmium AI. Our affiliates will handle your Personal Data in accordance with this Privacy Policy.
4. Data Retention
We retain Personal Data for as long as is reasonably necessary to fulfill the purposes outlined in this Privacy Policy. This may be while we have an ongoing business need to do so or as required by law (e.g., for tax, legal, accounting, or other regulatory purposes), whichever is longer.
5. Your Rights
Depending on your jurisdiction, you may have the following rights concerning your Personal Data:
- Right to Access, Update, or Delete: You can access, update, or request the deletion of your Personal Data at any time, typically through your account settings. If you’re unable to do so, contact us at [email protected], and we’ll assist you.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete Personal Data that we hold, if you're unable to update it yourself.
- Right to Object: You can object to the processing of your Personal Data in certain circumstances.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Data under certain conditions.
- Right to Data Portability: You can request a copy of your Personal Data in a structured, machine-readable format.
- Right to Withdraw Consent: Where we rely on your consent for processing, you may withdraw that consent at any time by contacting us.
- Right to Complain: We are committed to resolving any concerns about how we collect or process your Personal Data. Please contact us at [email protected] if you have any complaints. If you are unsatisfied with our response, you may also reach out to your local data protection authority for further assistance.
Please note, we may request identity verification before acting on requests related to your Personal Data to protect your privacy and security.
6. Children
The Cosmium AI Site and services are not directed at individuals under the age of 18. We do not knowingly collect Personal Data from anyone under 18. If you believe that a child under 18 has provided Personal Data to us through the Site, please contact us at [email protected], and we will take steps to delete that information from our records.
7. California Privacy Rights
Under California Civil Code Section 1798.83, California residents using our Service may request information about our disclosure of Personal Data to third parties for direct marketing purposes. To make such a request, please contact us at [email protected].
As a California resident, you may also have the following rights:
- Right to Disclosure: You can request details about the categories and specific pieces of Personal Data we have collected about you, the business purpose for collecting or selling Personal Data, the categories of third parties with whom it is shared, and the sources from which we collect your Personal Data.
- Right to Request Deletion: Subject to certain exceptions, you can request the deletion of any Personal Data we have collected from you, in accordance with California Civil Code Section 1798.105(d).
- Right Against Discrimination: You have the right not to be discriminated against for exercising your California privacy rights as guaranteed by California Civil Code Section 1798.100 et seq.
For details on the categories of Personal Data collected and the purposes for which it is processed, please refer to Sections 1 and 2 of this Privacy Policy.
Requests to Know
You have the right to request information regarding:
- The categories of Personal Data we collect.
- The categories of Personal Data we have sold or disclosed for business purposes.
- The sources from which we collect Personal Data.
- The business or commercial purposes for selling or collecting Personal Data.
- The specific pieces of Personal Data we have collected about you.
We will respond to such requests within 45 calendar days, provided we can verify your identity.
Requests to Delete
You may request that we delete your Personal Data, except where retention is required by law. Upon receiving a verified request, we will delete your data unless legally required to retain it.
Verifiable Requests
We will acknowledge receipt of requests to access or delete Personal Data within 10 business days. To protect your privacy, we may request additional information to verify your identity. You may submit a request to access or delete your Personal Data by contacting us at [email protected].
Sale of Personal Data
In the last 12 months, we have not sold any Personal Data collected through the Service. Therefore, we do not offer an opt-out functionality on our Site.
Right to Non-Discrimination
You have the right not to receive discriminatory treatment for exercising any of your California privacy rights.
Authorized Agents
You may designate an authorized agent to make requests on your behalf. To do so, you must provide the agent with written permission to submit a request on your behalf, and we may also require that you verify your identity directly with us. Alternatively, an authorized agent with power of attorney under California law may submit a request on your behalf.
8. For Residents of the European Economic Area, the United Kingdom, and/or Switzerland
Legal Basis for Processing Personal Data
The legal bases for processing your Personal Data are as follows:
- Contract: When you create an account on the Site, we collect Personal Data necessary to complete that transaction and provide services to you.
- Consent: We obtain your consent to collect and process Personal Data for specific purposes, such as sending marketing communications. You can withdraw your consent at any time.
- Legitimate Interest: We have a legitimate interest in processing Personal Data for purposes such as data analytics and protecting the Site, including:
- Understanding customer preferences and improving the Site.
- Protecting the Site from security threats and defending legal claims.
- Communicating administrative changes related to Site usage.
- Complying with applicable laws.
Transfers of Personal Data
Cosmium AI is based in India, and if you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we may transfer your Personal Data outside of these regions. We ensure that such transfers are made using adequate safeguards, such as the EU Standard Contractual Clauses for Controller-to-Controller Transfers.
Your Rights
You have the following rights concerning your Personal Data:
- Right to Access: You can request information about the Personal Data we hold about you.
- Right to Rectification: You can request that we correct, update, or delete incomplete or inaccurate data.
- Right to Restrict Processing: You may request that we restrict the processing of your Personal Data under certain conditions.
- Right to Object: You have the right to object to how we process your Personal Data.
- Right to Data Portability: You can request that we provide you with your Personal Data in a structured, commonly used format, or that we transmit it to another company.
If you wish to exercise these rights, please contact us at [email protected]. We may request additional information to verify your identity before processing your request.
If you are located in the EEA, the UK, or Switzerland, you also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated. However, we encourage you to contact us first so we can address your concerns.
9. Links to Other Websites
The Site may contain links to other websites not operated or controlled by Cosmium AI, including social media services (“Third Party Sites”). The information you share with Third Party Sites will be governed by the specific privacy policies and terms of service of those sites, not by this Privacy Policy. By providing these links, we do not imply endorsement or review of these sites. For information on their privacy practices and policies, please contact the Third Party Sites directly.
10. Security
We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Data, both online and offline, from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no internet or email transmission is completely secure or error-free. In particular, emails sent to or from us may not be secure. Therefore, you should exercise caution in deciding what information you send to us via the Site or email. Additionally, we are not responsible for the circumvention of any privacy settings or security measures contained on the Site or third-party websites.
11. Your Choices
In certain circumstances, providing Personal Data is optional. However, if you choose not to provide Personal Data necessary to access specific features of the Site, you may be unable to use those features. You can also contact us to request updates or corrections to your Personal Data.
12. Changes to Privacy Policy
The Site, the Service, and our business may evolve over time, which may result in changes to this Privacy Policy. We may update this Privacy Policy at any time and will post the revised version on this page. If required by applicable law, we will provide additional notice. By continuing to access or use the Site or by providing us with your Personal Data after an updated Privacy Policy is posted, you consent to the revised Privacy Policy and the practices described within it.
13. Contact Us
If you have any questions about our Privacy Policy or our information practices, please feel free to contact us at [email protected].